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  • Shipping times are based on when the order is shipped, not when the order is submitted.
  • Enterplayment currently delivers only to the following countries:
    Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom, and the United States.
  • Currently, at this time we are NOT shipping/selling to the states of NEW JERSEY, ALASKA, and HAWAII.
  • Enterplayment is not responsible for packages held by international customs.
  • Enterplayment does not pay for international duties and taxes. If a shipment incurs any such charges the customer is responsible.
  • Enterplayment reserves the right to manually charge $24.00 USD for any shipment locations that are considered to be a "Remote Area Service (RAS)". This surcharge will be charged after your order ships and we receive an invoice from our shipping carrier stating the location was a remote area.
  • You may also check if your delivery destination's postal code falls under a remote area via the DHL website: Remote Area Lookup
Cancel An Order:
If you decide to cancel an order please contact as quickly as possible by sending an email to cancel@enterplayment.com or use our Contact Us form. Please be sure to include your first/last name and invoice/order number.


We try to ship out most orders as soon as we receive them, which gives us a very small window to cancel orders. A majority of the time, once your order is submitted this puts the logistics of your order in motion and makes it difficult to stop/cancel this process.

Due to these logistics; if we can't cancel/stop this process your order will be treated as a "non-defective" return.

Current Shippers:

We currently use USPS, DHL, FedEx, and UPS depending on the order. We use these shippers for both domestic and international shipping.

Current Shipping Rates:

  • Shipping rates are calculated based on the location and weight of the products within the order.
  • We use either USPS, DHL, FedEx, Postalforce Worldwide, Yodel, or UPS to ship out orders.

Delivery Times:

Please Note:

  • Average processing/handling times are item specific, and can vary depending on which warehouse your item is being processed and dispatched from.
    • Domestic orders: These processing/handling times can sometimes take 1-3 business days, and on rare occasions slightly longer.
    • International orders: These processing/handling times can sometimes take 3-5 business days, and on rare occasions slightly longer.
  • Shipping times are based on when the order is shipped, not when the order is submitted.
  • Weekend and US holiday orders may extend these processing/handling times.
  • Postal delays and customs (for international orders) can have an effect on delivery times; so please allow sufficient time before contacting our customer service department.

Taxes, duties and other applicable fees:

Some customers may be subject to taxes, customs duties and/or additional fees which are charged by the receiving customs office when a shipment reaches the destination country. These charges must be paid by the receiver in accordance to the import laws of the receiving country. They usually depend on the value of the contents of the package.

We do not have any control over those charges nor can we estimate the customs charges of every country. Thus we cannot be responsible for the payments of these charges.

Also, please be aware that in some countries, shipments from outside the borders may be subject to verification. This means that some packages may be opened by customs officials in order to comply with the receiving country's laws and duties.

Please be advised that international orders are subject to delays due to Customs.

For further information about your country's import fees, you may want to contact your country's customs office.

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