• Delivery times are calculated from the time of shipping, not the time of order.
• EnterPlayMent currently delivers only to the following countries:
  Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom, and the United States.
• Currently, at this time we are NOT shipping/selling to the state of NEW JERSEY.
• EnterPlayMent currently does not deliver to PO Boxes or Rural Route addresses.
• EnterPlayMent is not responsible for packages held by Customs.
• EnterPlayMent does not pay for International Duty taxes. If a shipment incurs any such charges the customer is responsible.

Due to certain Local, State, and Regional Laws we cannot deliver any Adult DVDs to certain locations. If you live in a restricted zone and still purchase from EnterPlayMent.com, you will be in violation of our terms and conditions and you hereby release EnterPlayMent.com from any liabilities that may occur from the purchase. We try to keep this list current, but it is your responsibility to know the laws that apply to your area.

• Alabama
• Utah
• Mississippi
• Florida (Jacksonville, Tallahassee )
• Tennessee (Memphis)
• Ohio (Cincinnati)
• Indiana (Indianapolis)
• Louisiana (Lincoln Parish)

We currently use USPS for priority mail shipping, and DHL or FedEx for courier shipping. We use both shippers for domestic and international shipping.

• Shipping rates are calculated based on location and the weight of the products within the order.
• We use either USPS, DHL, or FedEx to ship the products.

We offer free domestic standard shipping on a order maximum shipping weight of 32 ounces. At this time we don't offer free shipping on international orders.

We offer partial shipping on orders using any shipping method that include multiple products within one order; we ship products as soon as they become available. There are no additional shipping costs for this service, and we use this service to expedite the arrival of your products.

Orders submitted with a Courier Shipping method and containing In-Stock, Pre-Order, and Backorder products; only the In-Stock or first product to arrive will be shipped using a Courier Shipping method.

The rest of the products within the order will be shipped using a Standard Shipping method as they become available.

Delivery times can vary depending on the shipping method that is chosen. You can view the current delivery times on different shipping methods during the checkout process of your order.

Please note that postal delays and customs (international orders) can have an effect on delivery times; so please allow sufficient time before contacting our customer service department.

If you feel that your order has been lost and you waited the mandatory wait times listed below under Lost Shipments; please contact our returns customer service department.

Shipments are only considered lost after the expiration of the following days below; depending on where and which shipping method you picked for your order.

Domestic Shipping Lost Wait Times:
Priority: 15 business days
Standard: 20 business days

International Shipping Lost Wait Times:
Priority: 20 business days
Standard: 25 business days

If you still have not received your order after waiting the mandatory wait times stated above; please contact our Returns customer service department and send an email stating "non-delivery".

Note: Customs can sometimes delay the shipping times of orders; so please note once an order ships from our warehouse delivery times are beyond our control.

Some customers may be subject to taxes, customs duties and/or additional fees which are charged by the receiving customs office when a shipment reaches the destination country. These charges must be paid by the receiver in accordance to the import laws of the receiving country. They usually depend on the value of the contents of the package.

We do not have any control over those charges nor can we estimate the customs charges of every country. Thus we cannot be responsible for the payments of these charges.

Also, please be aware that in some countries, shipments from outside the borders may be subject to verification. This means that some packages may be opened by customs officials in order to comply with the receiving country's laws and duties.

We have found that some countries confiscate adult DVD movies. It is your responsibility to know your country's customs laws on the importation of pornographic material(s). We will not refund orders that are confiscated by customs. We will not reship adult products that have been confiscated.

Please be advised that international orders are subject to delays due to Customs.

For further information about your country's import fees, you may want to contact your country's customs office.