Returns

Home | Movies | Games | Audio | Adult

Tuesday 02 December, 2008

Sections

Quick Find

Search Help

Information

FAQ

Returns

Cancel An Order:

If you wish to cancel an order you may do so by sending an email to cancel@enterplayment.com or use our Contact Us form. Please be sure to include your first/last name and invoice/order number.

Please note that orders that have already been processed cannot be cancelled.

Defective Return Policy:

We will gladly replace (for same title ONLY) any faulty discs within 7 days of product delivery date.

The customer is responsible for all shipping charges for returned items, unless the return is a result of our error.

This warranty does not cover the following:

Physical damage from shipping & handling, abuse, or operation of defective or maladjusted equipment.
Discs, jackets, or cases that show excessive wear beyond the normal handling required to detect a defect.
Any disc that does not clearly show an audio or video defect. "did not like" or "poor" audio & video quality relating directly to transfers are not acceptable defects.

We would first request that you attempt to play the disc in question on another player to ensure the problem is not player/disc specific. If you find playback errors are occurring then attempt to clean or even lightly polish the disc to see if it remedies the situation. Please note that light scratches that do not affect playback are not considered defective.

If the above fails then please e-mail our returns department at returns@enterplayment.com or use our Contact Us form and include the following infromation:

Your first/last name and invoice/order number.
The reason why you are returning the title.
The exact location (time, chapter, frame, side) of the defect.

We will issue you a Return Merchandise Authorization (RMA) Number and instructions on procedure for a return. Replacement discs will not be sent until we have received the return and verified the faults.

Non-Defective Return Policy:

Only sealed, unopened products will be accepted for refunds within 14 days of product delivery date. Products must be in "NEW" condition in order for us to issue a refund. Any product not meeting these conditions will be returned to you with no refund issued.

Please be advised that a 15% Restocking Fee will be applied to all refunds, and a refund will not be issued for shipping charges.

Returned titles must be in their original factory packaging. Please e-mail our returns department at returns@enterplayment.com or use our Contact Us form and include the following information:

Your first/last name and invoice/order number.
The reason why you are returning the title.

We will issue you a Return Merchandise Authorization (RMA) Number and instructions on procedure for a return. Refund or Exchange will not be sent/seen until we have received the returned item (Please allow up to 14 days to see the refund on your credit/debit card).

Shopping Cart

0 items

View Cart Contents

Currencies

Exchange Rates

Newsletter

Click here to subscribe to newsletter!

**Currencies are for information only and are updated daily. All purchases will be charged in USD.**

Current Parse Time: 0.300 s with 30 queries