Returns

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Naruto: Clash of Ninja Revolution 2
$19.88

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Returns

CANCEL AN ORDER:

If you wish to cancel an order you may do so by sending an email to cancel@enterplayment.com or use our Contact Us form. Please be sure to include your first/last name and invoice/order number.

PLEAS NOTE THAT ORDERS THAT ARE PROCESSING CANNOT BE CANCELLED!

INCOMPATIBILITY PRODUCT / HARDWARE ISSUES POLICY:

Unless otherwise stated in the product information page, all products (ex. DVDs, Blu-ray, HD-DVD, Video Games, Audio, Electronics, etc...) on EnterPlayMent are REGION 1 Coded (United States - NTSC Version).

Certain models of DVD players, Video Game Consoles, and other Electronics are NOT able to play certain United States products.

EnterPlayMent cannot be held responsible for REGION 1 products that cannot be played on certain systems; so before placing an order make sure your system is compatible!

Pleas read our International Customers - Product Version page that lists all information regarding compatible products!

This link is listed on all product detail and listing pages; so you can always check compatibility issues before checkout. There are also messages listed during your checkout process stating to make sure your product is compatible before submitting your order.

REFUNDS WILL NOT BE GIVEN FOR PRODUCT / HARDWARE INCOMPATIBILITY ISSUES!

NON-DEFECTIVE RETURN & EXCHANGE POLICY:

RETURNS:

Only sealed/unopened products will be accepted for refunds within 14 days of the product delivery date. Products must be in their original factory packaging and be in "NEW" condition in order for us to issue a refund.

Any product not meeting these conditions will be returned to you with no refund issued.

Please be advised that a 15% Restocking Fee will be applied to all refunds; the restocking fee is based on the product price minus shipping fees and sales tax. The return postage costs of the product are NOT refundable on non-defective products.

All shipping charges related to non-defective products are non-refundable.

Your refund will be seen on the same credit card that was used to purchase the product as a credit amount including the 15% Restocking Fee already applied to it.

For example, if your product cost $25.00 (excluding shipping charges & sales tax) you would see a refund of only $21.25 [$25.00-($25.00 * 0.15)] on your credit card statement.

Please e-mail our returns department at returns@enterplayment.com or use our Contact Us form and include the following information:

Your first/last name and invoice/order number.
The reason why you are returning the title.

We will issue you a Return Merchandise Authorization (RMA) Number and instructions on procedure for a return. Refund will not be sent/seen until we have received the returned item (Please allow up to 14 days to see the refund on your credit/debit card).

EXCHANGES:

No, exchanges will be givin on sealed/unopened non-defective products.

DEFECTIVE RETURN & EXCHANGE POLICY:

RETURNS:

We will gladly refund any defective product within 7 days of the product delivery date to the same credit card used to purchase the defective product; NO restocking fee will be charged.

Only the product price minus the shipping fees and sales tax will be refunded.

All shipping charges related to the return of defective products are non-refundable.

EXCHANGES:

We will gladly replace/exchange any defective product within 7 days of the product delivery date for the same product only; a different product cannot be substituted in place of the defective product.

You will NOT be charged additional shipping fees when the product is replaced/exchanged and returned back to you. The exchanged product will be sent using a standard shipping method.

All shipping charges related to the return of defective products are non-refundable.

This warranty does not cover the following:

Physical damage from shipping & handling, abuse, or operation of defective or maladjusted equipment.
Discs, jackets, or cases that show excessive wear beyond the normal handling required to detect a defect.
Any disc that does not clearly show an audio or video defect. "did not like" or "poor" audio & video quality relating directly to transfers are not acceptable defects.

We would first request that you attempt to play the disc in question on another player to ensure the problem is not player/disc specific. If you find playback errors are occurring then attempt to clean or even lightly polish the disc to see if it remedies the situation. Please note that light scratches that do not affect playback are not considered defective.

If the above fails then please e-mail our returns department at returns@enterplayment.com or use our Contact Us form and include the following infromation:

Your first/last name and invoice/order number.
The reason why you are returning the title.
The exact location (time, chapter, frame, side) of the defect.

We will issue you a Return Merchandise Authorization (RMA) Number and instructions on procedure for a return and or exchange. Replacement products will not be shipped until we have received the return and verified the faults.

INCORRECTLY SHIPPED POLICY:

RETURNS:

If we send you the wrong product by mistake; we will gladly refund the sealed/unopened product within 7 days of the product delivery date to the same credit card used to purchase the product.

Your refund will include the product price plus any shipping fees and sales tax will also be refunded.

The return postage costs for incorrectly shipped products are refundable. We will issue you a credit to your account for the lowest shipping method cost to return the incorrectly shipped product to EnterPlayMent. Products returned by the customer via expedited shipping methods will only be refunded an amount equal to the lowest shipping method cost. You can then apply this credit to any future purchases.

Refund will not be sent/seen until we have received the returned item (Please allow up to 14 days to see the refund on your credit/debit card).

EXCHANGES:

We will gladly replace/exchange any incorrectly shipped product within 7 days of the product delivery date for the right product only; a different product cannot be substituted in place of the intended product.

You will not be charged additional shipping fees when the product is replaced/exchanged and returned back to you.

The return postage costs for incorrectly shipped products are refundable. We will issue you a credit to your account for the lowest shipping method cost to return the incorrectly shipped product to EnterPlayMent. Products returned by the customer via expedited shipping methods will only be refunded an amount equal to the lowest shipping method cost. You can then apply this credit to any future purchases.

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