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| Frequently Asked Questions |
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- What regional coding do the products you sell have?
- What countries do you currently deliver to?
- What methods of payment do you currently accept?
- Why do some products show a "CLICK FOR DETAILS" link as the price?
- What currency will I be charged in?
- How secure is the website's checkout process?
- When will my order be shipped?
- What happens if a product is on backorder?
- What type of notifications will I receive about my order?
- I placed an order for multiple products but only received one, why?
- Why can't I see inventory information on the website?
- What happens when I purchase a pre-order?
- Are my products subject to import taxes or customs duties?
- What if I don't receive my order within the stated average delivery times?
- What happens if my product is faulty?
- Why do I see a foreign currency transaction fee on my credit card statement?
- How can I cancel my order?
- Can I return non-defective products?
- Why can't I ship to another address?
- What regional coding do the products you sell have?
Unless otherwise stated in the product information page, all products (ex. DVDs, Blu-ray, HD-DVD, Video Games, Audio, Electronics, etc...) on EnterPlayMent are REGION 1 Coded (United States - NTSC Version).
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- What countries do you currently deliver to?
We currently only deliver to the following countries:
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom, and the United States.
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- What methods of payment do you currently accept?
We currently accept the following credit card types: Visa, MasterCard, Discover, American Express.
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- Why do some products show a "CLICK FOR DETAILS" link as the price?
Products with no price means that it's a pre-order and we still haven't received notification from the manufacturer on what the price will be.
In the meantime, you can sign up for product price notification and once we update the price an email will be sent letting you know.
Also, if you have an account with us, you can view your product price notification list by clicking on "View or Change My Product Price Notification List" under your "My Account" page.
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- What currency will I be charged in?
All orders will be charged in the United States Dollar (USD).
However, we do have a "Currency Converter" on our website to show you prices in different currencies for your convenience. We update the exchange rates daily to give you the best gauge of current prices related to your currency.
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- How secure is the website's checkout process?
We use an SSL (Secure Socket Layer) to encrypt all information during the checkout process. This ensures that the transfer of data is protected. You can notice when the SSL is in use by seeing 'https://' in your browser address bar.
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- When will my order be shipped?
If a product is in stock it will be shipped within 24-48 hours.
Out of stock products will be shipped as soon as we receive them.
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- What happens if a product is on backorder?
If a product is on backorder you will receive an email informing you that your product is on backorder.
Depending on the studio, backorders usually take anywhere between 2-6 weeks to arrive at our warehouse.
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- What type of notifications will I receive about my order?
At this time the website doesn't support order status notifications, however, you will receive three emails during the order process:
- An order confirmation email stating we received your order.
- A processing email once the order has entered the fulfillment stage.
- Finally, you will receive an email once your order has been shipped.
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- I placed an order for multiple products but only received one, why?
We ship all our products in single packaging to avoid delays.
Make sure to look at your order processing email that we send out. This email will list which products are currently being processed.
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- Why can't I see inventory information on the website?
Only large ecommerce websites can afford the ability to use real-time inventory. Currently, we are using the email notifications stated above to let you know the status of your order.
However, as we grow we will be developing/implementing better customer friendly functions to keep you more informed on your order.
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- What happens when I purchase a pre-order?
When you purchase a pre-order your credit card won't be charged until we ship out your product.
However, an advantage of placing pre-orders is we ship them in the order we receive them. So if you are the first to place an order for a certain product you will receive the first copy.
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- Are my products subject to import taxes or customs duties?
Yes, some customers may be subject to taxes, customs duties and/or additional fees which are charged by the receiving customs office when a shipment reaches the destination country. These charges must be paid by the customer in accordance to the import laws of the receiving country.
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- What if I don't receive my order within the stated average delivery times?
Customs can sometimes delay the average delivery times. In these cases, we ask you to wait up to 15 business days before contacting our customer service department.
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- What happens if my product is faulty?
Please read our "Defective Return Policy" under our returns policy page.
Returns Policy
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- Why do I see a foreign currency transaction fee on my credit card statement?
This only applies to international customers outside of the United States.
Some credit cards charge a foreign currency transaction fee usually between 1-3% to convert the credit card charge from the United States Dollar (USD) to your local currency.
We have no control over these charges; so please check your credit card agreement for more details.
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- How can I cancel my order?
If you wish to cancel an order you may do so by sending an email to cancel@enterplayment.com or use our Contact Us form.
PLEAS NOTE THAT ORDERS THAT HAVE ALREADY BEEN PROCESSED CANNOT BE CANCELLED!
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- Can I return non-defective products?
Yes, you may return non-defective products as long as the products are unopened, in "NEW" condition, and within 14 days of the product delivery date.
Please be advised that a 15% Restocking Fee will be applied to all refunds, and a refund will not be issued for shipping charges.
To initiate a return please email us at returns@enterplayment.com or use our Contact Us form. At that point we will issue you an RMA# for your return.
Returns Policy
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- Why can't I ship to another address?
At this time we are only shipping to your billing address; so your shipping address must match your billing address. The reason we are doing this is to prevent fraudulent orders.
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