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Same Day Delivery

Vishwa Mohan Bhatt: Mumtaz Mahal
$15.22

SAME DAY DELIVERY

Frequently Asked Questions

Why does my product NOT play in my DVD player, Video Game Console, and other Electronics?
Unless otherwise stated in the product information page, all products (ex. DVDs, Blu-ray, HD-DVD, Video Games, Audio, Electronics, etc...) on EnterPlayMent are REGION 1 Coded (United States - NTSC Version).

Certain models of DVD players, video game consoles, and other electronics are NOT able to play certain United States products.

EnterPlayMent cannot be held responsible for REGION 1 products that cannot be played on certain systems; so before placing an order make sure your system is compatible!!

Pleas read our INTL CUSTOMERS MUST READ - Product Version Info! page that lists all information regarding compatible products!

This link is listed on all product detail and listing pages; so you can always check compatibility issues before checkout. There are also messages listed during your checkout process stating to make sure your product is compatible before submitting your order.

REFUNDS WILL NOT BE GIVEN FOR PRODUCT / HARDWARE INCOMPATIBILITY ISSUES!

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What countries do you currently deliver to?
We currently only deliver to the following countries:

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom, and the United States.

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What methods of payment do you currently accept?
We currently accept the following credit card types: Visa, MasterCard, Discover, American Express.

UK Customers: Based on our experiences all Visa [Electron] debit cards receive a DECLINED response from our merchant processor; so to avoid this issue please use a different credit card if available.

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Why do some products show a "CLICK FOR DETAILS" link as the price?
Products with no price means that it's a pre-order and we still haven't received notification from the manufacturer on what the price will be.

In the meantime, you can sign up for product price notification and once we update the price an email will be sent letting you know.

Also, if you have an account with us, you can view your product price notification list by clicking on "View or Change My Product Price Notification List" under your "My Account" page.

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What currency will I be charged in?
All orders will be charged in the United States Dollar (USD).

However, we do have a "Currency Converter" on our website to show you prices in different currencies for your convenience. We update the exchange rates daily to give you the best gauge of current prices related to your currency.

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How secure is the website's checkout process?
We use an SSL (Secure Socket Layer) to encrypt all information during the checkout process. This ensures that the transfer of data is protected. You can notice when the SSL is in use by seeing 'https://' in your browser address bar.

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When will my order be shipped?
If a product is in stock it will be shipped within 24-48 hours.

Out of stock/backorder products will be shipped as soon as we receive them.

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What happens if a product is on backorder?
If a product is on backorder, we will go ahead and place this backorder with our wholesaler to not delay your order.

Depending if the studio/vendor has stock available, backorders usually take anywhere between 2-4 weeks to arrive at our warehouse.

If after 4 weeks we still don't receive your product from our wholesaler we will automatically cancel your order. This usually means that the studio/vendor also doesn't have any copies in-stock, and must duplicate more copies of the product.

Your credit card is only charged when we ship your product out to you. Also note, that you can cancel backordered products anytime you want as long as the order is being processed.

HOLIDAY SHOPPING: Please note that if you place an order for a backorder product; delivery times are not known and you may receive this product after the holiday!

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What type of notifications will I receive about my order?
At this time the website doesn't support order status notifications, however, you will receive three emails during the order process:

- An order confirmation email stating we received your order.
- A processing email once the order has entered the fulfillment stage.
- Finally, you will receive an email once your order has been shipped.

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I placed an order for multiple products but only received one, why?
We ship all our products in single packaging to avoid delays.

Make sure to look at your order processing email that we send out. This email will list which products are currently being processed.

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What happens when I purchase a pre-order?
When you purchase a pre-order your credit card won't be charged until we ship out your product.

However, an advantage of placing pre-orders is we ship them in the order we receive them. So if you are the first to place an order for a certain product you will receive the first copy.

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Are my products subject to import taxes or customs duties?
Yes, some customers may be subject to taxes, customs duties and/or additional fees which are charged by the receiving customs office when a shipment reaches the destination country.

These charges must be paid by the customer in accordance to the import laws of the receiving country.

As a rule of thumb these charges are applied if the value of a product is greater than $29 (�18).

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What if I my shipment is lost in the mail?
Shipments are only considered lost after the expiration of the following days below; depending on where and which shipping method you picked for your order.

Domestic Shipping Lost Wait Times:
Priority: 15 business days
Standard: 20 business days

International Shipping Lost Wait Times:
Priority: 20 business days
Standard: 25 business days

If you still have not received your order after waiting the mandatory wait times stated above; please contact our Returns customer service department and send an email stating "non-delivery".

Note: Customs can sometimes delay the shipping times of orders; so please note once an order ships from our warehouse delivery times are beyond our control.

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What happens if my product is faulty?
Please read our "Defective Return Policy" under our returns policy page.

Returns Policy

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Why do I see a foreign currency transaction fee on my credit card statement?
This only applies to international customers outside of the United States.

Some credit cards charge a foreign currency transaction fee usually between 1-3% to convert the credit card charge from the United States Dollar (USD) to your local currency.

We have no control over these charges; so please check your credit card agreement for more details.

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How can I cancel my order?
If you wish to cancel an order you may do so by sending an email to cancel@enterplayment.com or use our Contact Us form.

PLEAS NOTE THAT ORDERS THAT ARE PROCESSING CANNOT BE CANCELLED!

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Can I return non-defective products?
Yes, you may return non-defective products as long as the products are unopened, in "NEW" condition, and within 14 days of the product delivery date.

Please be advised that a 15% Restocking Fee will be applied to all refunds, and a refund will not be issued for shipping charges.

To initiate a return please email us at returns@enterplayment.com or use our Contact Us form. At that point we will issue you an RMA# for your return.

Returns Policy

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Why can't I ship to another address?
At this time we are only shipping to your billing address; so your shipping address must match your billing address. The reason we are doing this is to prevent fraudulent orders.

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What if I can't find a product that I want on the website?
If you don't see a new release/pre-order product listed on the website; it's possible we still haven't received the product information for it; email us at Add Product and we will manually add the product to the website for you.

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What are the different types of "Inventory" messages that are shown on the website?
- In-Stock - This inventory status message means that the product is in-stock either at our warehouse or at one of our wholesalers warehouse. These types of products usually ship within 48 hours!
- BackOrder - This inventory status message means that the product is being carried by us. These types of products are usually very hard to find products, or products that are high in demand; so a backorder is needed to bring them back to in-stock. Depending on which type of backorder it is these products usually ships anywhere between 1-4 weeks!
- Pre-Order - This inventory status message means that the product has not been released yet, but you can still place your order for it. You will be charged for this product only once we ship the order out to you. Pre-Order products are usually products that have not been released yet by the studio; so ordering Pre-Orders is a great way to get the first copy out once the product hits the streets.
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Why was my credit card "declined" when I know there is no issue with my credit card?
Even though your card is perfectly fine and doesn't have any issues; your card is "declined" by your card's issuing bank. We have no control over why your issuing bank "declined" the transaction, and we have no means to find out why they "declined" the transaction. We try to authorize the card twice, and if after the 2nd time we still receive a "declined" response there is nothing else we can do. The only thing that you could try doing is re-submitting an order, and try using a different credit card.

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Why hasn't my order arrived within the stated delivery times listed on the website?
The delivery times listed on the website are the "average" delivery times; not every order will arrive within those times.

Please note that postal delays and customs (international orders) can have an effect on delivery times; so please allow sufficient time before contacting our customer service department.

If you have waited the mandatory wait times listed in question #14 in our FAQ and you think your order is lost please contact our returns customer service department.

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What REGIONAL CODING do the products that you sell have?
Unless otherwise stated in the product information page, all products (ex. DVDs, Blu-ray, HD-DVD, Video Games, Audio, Electronics, etc...) on EnterPlayMent are REGION 1 Coded (United States - NTSC Version).

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Wheat does SAME DAY DELIVERY (SDD) mean?
These means that any orders placed for these products will be shipped out to you on the same day that you submitted your order.

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Why do I see a pending charge of $1.00 on my credit card account?
For large dollar amount orders, we place an authorization on you credit card for $1.00. This is a security check we perform to make sure the credit card is valid, and not a fraud.

However, this $1.00 charge is just a pending charge and will be removed automatically after a couple of days.

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Are the products sold on Enterplayment brand new, factory sealed, and are NOT bootlegs?
All the products we sell come from three of the largest wholesalers/distributors in the USA.

These products are brand new, factory sealed, and come directly from the manufacturers; so we do NOT sell any bootlegs.

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